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Clerk Job Description

Overview
WORKING TITLE
  • Clerk
    		•  PERCENT OF FULL
  • 100
    		•
    DEPARTMENT/PROJECT OVERVIEW
    POSITION OVERVIEW
  • Process customer purchases, returns, campus recharges, and gift card sales in an accurate and precise manner in the Customer Service and the Computer Departments. Enforce departmental returns policies per established guidelines and determine when exceptions are to be made. Process special orders and e-commerce web orders in both departments. Assist in training and providing work direction for student and temporary staff. Assist in daily scheduling of cash register assignments and breaks; verify change box and issue change as needed. Relieve at front line registers as needed. Answer phones t and direct calls in the Customer Service department; greet customers and provide Bookstore and general campus information.
    • SPECIAL CONDITIONS OF EMPLOYMENT
  • Background check required. Alternate work schedule including weekends and holidays may be required.
    Required schedules: One position: Tuesday 9:15-6:15, Wednesday-Friday 9:00-6:15 and Saturday 9:30 to 5:15
    Second position: Monday-Thursday 10:15-7:15 and Friday 9:15-6:15
    • EMPLOYEES DIRECTLY SUPERVISED: Name, Payroll Title, Job Description #, Status (career, casual, student), %Time
    EMPLOYEES SUPERVISED THROUGH OTHERS: Name, Payroll Title
    For use only by Department HR Contact
    IS BACKGROUND CHECK REQUIRED
  • Yes
    		•  IS C.O.I. DISCLOSURE REQUIRED
  • No
    		•
    IS PRE-PLACEMENT PHYSICAL REQUIRED
  • No
    		•  (Dept only) REQUESTED HEERA
  • All Others, not Confidential
    		•
    (Central HR only) APPROVED HEERA
  • All Others, not Confidential
    		•
    FUNCTIONS WITH CORRESPONDING TASKS
    FUNCTION NAME
    (1.)  Sales Processing and Returns    		 %TIME
    100%    		 ESSENTIAL
    True
    TASKS
    Under the direction of the Customer Service Manager perform sales, returns, and special order processing functions in the Customer Service office and/or the Computer Department including:

    A. Open and close cash registers. Process customer purchases utilizing the Bookstore POS and recharge systems in an accurate and precise manner. Bag and secure customer merchandise at time of purchase ensuring that appropriate receipts are enclosed (D)

    B. Process University recharges, house charges, and payments on account according to established procedures ensure that transactions are processed with correct account and index numbers and that purchases are properly authorized by the respective UCSD departments. (D)

    C. Process customer returns, verifying merchandise against receipts; ensure that all original packaging, manuals, and parts/pieces are returned with the merchandise. Process returns vouchers or credits according to established procedures. (D)

    D. Enforce departmental return policies and determine when exceptions to the policy are to be made. Seek advice and/or approval from Bookstore managers/supervisors for any exceptions. (D)

    E. Process mail outs and special orders. Process e-commerce web orders. Retrieve electronic orders, process through POS system, communicate order status to customers via e-mail or phone. (D)

    F. Enter and update customer and product information into the BOSS/Rates special order database, ensuring all shipping/delivery and special conditions are documented. (D)

    G. Keep the cash register, checkout counter, and immediate area are clean, neat and orderly. Keep cash register stand stocked with bags and other supplies. (D)

    H. Relieve at front line cash registers as necessary. (D)

    I. Assume responsibility for verification of the change fund box as needed and issue change as requested. (D)

    J. Answer telephones in accordance with Bookstore policies and assist callers or direct to the appropriate department. (D)

    K. Assist in problem solving, resolving conflicts and disputes at the front line registers and in Customer Service area. (D)

    L. Assist in training new employees with cash register procedures and Customer Service area procedures. (W/Q)

    M. Assist in ensuring that University and Bookstore policies and procedures are followed by observation and appropriate direction. (D)

    N. Assist in daily scheduling of cash register assignments and breaks. (D/W)

    O. Assume responsibility on weekend and evenings as needed when area supervisor is not in the store. (W/M)
    KNOWLEDGE, SKILLS, AND ABILITIES
    RELATED FUNCS: DESCRIBE KNOWLEDGE, SKILL, ABILITY: IMPORTANCE LVL:
      Excellent communication skills with ability interact with a diverse group of people effectively. Required
      Excellent interpersonal skills, including tack, diplomacy, cooperative attitude and skill in interacting with people in a positive manner. Required
      Ability to exercise sound judgment when dealing with customer returns. Required
      Ability to remain calm and demonstrate a pleasant demeanor when assisting customers. Required
      Prior experience in electronic cash register operation. Required
      Prior data entry experience. Required
      Knowledge and experience in cash, check, and credit card handling. Proven accuracy in cash handling. Required
      Knowledge of basic math. Required
      Effective written communication skills. Required
      Working knowledge of and experience with personal computers and standard office applications. Required
      Proven ability to comply with detailed procedures and policies. Required
      Prior experience in providing work direction to others. Preferred
      Knowledge of University and Bookstore policies, procedures and standards. Acquired
      Knowledge of store merchandise and locations. Acquired
      Knowledge of campus departments, locations and activities. Acquired

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