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Overview
WORKING TITLE
  • Departmental Information Technology Specialist
    		•  PERCENT OF FULL
  • 100
    		•
    DEPARTMENT/PROJECT OVERVIEW
    POSITION OVERVIEW
  • Manage the UCSD Libraries' Metadata Services Department (MSD) computer resources, providing administrative services and technical support for over 90 networked Windows XP and 4 Linux workstations. Provide advanced user support and training for hardware and software. Assist with managing and providing technical support for the departmental website. Serve as the Department Systems Support Liaison (DSSL). Provide departmental programming support for system administration, web development, and cataloging tasks.
    • SPECIAL CONDITIONS OF EMPLOYMENT
    EMPLOYEES DIRECTLY SUPERVISED: Name, Payroll Title, Job Description #, Status (career, casual, student), %Time
    EMPLOYEES SUPERVISED THROUGH OTHERS: Name, Payroll Title
    For use only by Department HR Contact
    IS BACKGROUND CHECK REQUIRED
  • No
    		•  IS C.O.I. DISCLOSURE REQUIRED
  • No
    		•
    IS PRE-PLACEMENT PHYSICAL REQUIRED
  • No
    		•  (Dept only) REQUESTED HEERA
  • All Others, not Confidential
    		•
    (Central HR only) APPROVED HEERA
  • All Others, not Confidential
    		•
    FUNCTIONS WITH CORRESPONDING TASKS
    FUNCTION NAME
    (1.)  Manage Metadata Services Department computer resources    		 %TIME
    40%    		 ESSENTIAL
    True
    TASKS
    1. Provide leadership, expertise, analysis, and advice for the management of departmental technology.
    2. Monitor and evaluate current trends in technology related to desktop and server support.
    3. Install, upgrade, and maintain three categories of workstations (laptop, desktop, and virtual machines).
    4. Research, develop specifications, purchase, build MSD workstations, and migrate user data to new environments.
    5. Research, procure, install, configure, analyze, and debug peripherals such as printers, scanners, barcode scanners, pointing devices, keyboards, PDAs, and flash drives.
    6. Install, configure and maintain Windows XP Pro and various builds of Linux.
    7. Research, procure, install, and configure software applications.
    8. Develop and maintain an infrastructure to host centralized system management tools, remotely accessible virtual machines, and a development and testing environment.
    9. Provide for system backups and maintenance of staff workstations on a regular basis, using hardware and software solutions as well as CCG as needed.
    10. Insure departmental and individual adherence to the UCSD minimum network security standards.
    11. Create, update, and deregister Ethernet registrations for MSD networked devices through ACT.
    12. Implement Cisco Virtual Private Network (VPN) for MSD employees who work remotely and provide remote support services.
    13. Install, test, and troubleshoot network equipment and cabling.
    14. Perform complex diagnostics and resolve networking, hardware, and software problems for MSD workstations.
    15. Maintain an accurate and up to date inventory of departmental hardware and software.
    16. Maintain documentation of all deployed hardware, software, configurations, licenses, and uses.
    FUNCTION NAME
    (2.)  II. Provide Metadata Services Department user support and training    		 %TIME
    30%    		 ESSENTIAL
    True
    TASKS
    1. Serve as the departmental resource person and provide consultative services relating to hardware, software, and other technology-related issues and questions.
    2. Provide leadership, vision, and direction for the Computer Coordinators Group, which is responsible for providing computer systems support and innovation for the Metadata Services Department.
    3. Provide instruction to end users in one-on-one and group settings on all standard departmental applications and custom hardware and software configurations.
    4. Maintain current libraries of technical end user documentation.
    5. Provide ergonomic assessments and assist users with setting up an ergonomically suitable workstation configuration. Recommend ergonomic equipment (mice, keyboards, chairs, etc.).
    FUNCTION NAME
    (3.)  III. Manage and support TPOT    		 %TIME
    10%    		 ESSENTIAL
    True
    TASKS
    1. Serve as a member of the TPOT Management Board, which is responsible for developing policies and procedures for managing, maintaining, and upgrading TPOT.
    2. Serve as the technology resource person for TPOT development and maintenance.
    3. Monitor the development of technical standards that relate to web information and technologies. Implement standards and best practices for TPOT.
    4. Work with content providers to create and/or enhance TPOT pages and web-based software applications and manage the publishing process.
    FUNCTION NAME
    (4.)  Serve as Department Systems Support Liaison (DSSL)    		 %TIME
    10%    		 ESSENTIAL
    True
    TASKS
    1. Participate in DSSL meetings and facilitate two-way communication between MSD and the Library IT Department (ITD).
    2. Monitor the desktop computing environment in the libraries and suggest changes to current policies and procedures.
    3. Determine and promote common skills and best practices in workstation support.
    4. Report, interpret, and implement campus and ITD policies, procedures, and best practices for MSD.
    FUNCTION NAME
    (5.)  Programming     		%TIME
    10%    		 ESSENTIAL
    True
    TASKS
    1. Write, debug, and test scripts to perform application installation, user data migration, operating system deployment, data backup, and workstation reporting instrumentation.
    2. Design, code, debug, test, and document applications for TPOT using XML, CGI, Perl, JavaScript, HTML/XHTML, CSS, and other technologies, as appropriate.
    3. Provide consultation to the Archivists Toolkit team in quality assurance testing using MySQL, XML, XSL/XSLT and other software as needed.
    4. Provide instruction and support for MSD employees in programming scripts, macros, and other methods to automate cataloging and data manipulation tasks.
    KNOWLEDGE, SKILLS, AND ABILITIES
    RELATED FUNCS: DESCRIBE KNOWLEDGE, SKILL, ABILITY: IMPORTANCE LVL:
    1 2 3 4 5 Strong fundamental knowledge of computer science. Required
    1 2 4 Proven knowledge of PC hardware components, compatibility, and installation techniques. Required
    1 2 4 Experience with computer peripheral setup, configuration, and troubleshooting Required
    1 2 3 4 5 Advanced knowledge of system administration techniques for Windows XP Professional and UNIX/Linux. Required
    1 2 3 4 5 Proven knowledge of common network and authentication protocols/technologies such as TCP/IP, NAT, VPN, LDAP, Microsoft Active Directory, NAS, NFS, etc. Required
    1 2 3 4 5 Knowledge of both hardware and software firewall construction techniques, and experience with installing and testing network equipment and cabling. Required
    1 2 3 4 5 Familiarity with server operating systems sufficient to interpret and troubleshoot issues. Required
    1 2 3 4 5 Proven experience in installing, configuring, and updating application software. Required
    1 2 3 4 5 Advanced knowledge of computer security principles, practices, and tools, as well as UCSD information security policies as they apply to end-user workstations. Required
    1 2 4 5 Advanced knowledge of software and hardware virtualization technologies and techniques. Required
    1 2 3 4 5 Advanced knowledge of backup policies, practices, and technologies. Required
    1 2 3 4 5 Ability to provide analytical, developmental, and operations support for MSD activities. Required
    1 2 3 4 5 Working knowledge of standard library cataloging tools such as Innovative Interfaces Millennium and OCLC Connexion Required
    1 2 3 4 5 Ability to understand and interpret user data needs. Ability to maintain confidentiality and security of all data in a professional manner. Required
    1 2 3 4 5 Skill with systems analysis sufficient to translate individual automation needs into microcomputer applications. Ability to create specifications based on user needs and interface with vendors on purchase and support. Required
    1 2 3 4 5 Familiarity with a high level programming language such as C++, and scripting languages such as shell programming, Perl, or JavaScript. Required
    1 2 3 4 5 Familiarity with ACT, ACS, and ITD and their roles relevant to departmental operations. Required
    1 2 3 4 5 Strong demonstrated analytical skills with the ability to resolve a wide variety of complex issues. Ability to define problems, identify options, interpret trends, identify and weigh costs and benefits, resolve multifaceted problems, and independently develop and implement solutions Required
    1 2 3 4 5 Excellent oral and written communication skills. Ability to interact with diverse personalities using tact and diplomacy. Proven ability to clearly communicate technical information to non-technical users. Ability to synthesize non-technical user requirements into clear and concise technical specifications for ITD. Required
    1 2 3 4 5 Proven ability to work effectively and efficiently with a large volume of work under pressure with interruptions, deadlines, and short lead times. Ability to work on an independent and self-motivated basis with minimal supervision. Ability to prioritize tasks and delegate responsibility to maximize productivity. Required

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